Salesforce Administrator Certification Training (ADM 201) – Online & Classroom
Salesforce Administrator Certification Training prepares professionals for the Salesforce Certified Administrator (ADM 201) exam. This instructor-led program covers user management, data security, automation, reports, and dashboards to build practical Salesforce administration skills.
Salesforce is the world’s number one customer relationship management (CRM) platform. Nowadays, more than 150,000 companies use Salesforce to grow their businesses, which has made Salesforce administrator job profiles in high demand.
Key Features
- 3/4 Days Instructor-led Training*
- Interactive Sessions By An Expert Trainer
- Classroom And Live Online Training Worldwide
- Course Completion Certificate
- Complimentary E-Learning For All Participants
- Accredited Courseware With Chapter-End Quizzes
- 3 Months Online Exam Simulator For Exam Preparation
- Industry Based Case Studies
- 2 Full-Length Simulation Tests
- Real Life Case Studies And Examples
- Money Back Guarantee*
- 24x7 Customer Support
Request More Information Here
30894 Learners
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Training Mode
E-LEARNING
$299
- Salesforce Admin Certification 180 days e-Learning
- Self paced online e-learning
- Interactive audio-video lessons
- Online Exam Simulator
- ebook and study materials
- 24x7 Online access
Online – Classroom Bootcamp
$999
- 90 days of flexible access to online, classroom classes
- Live, online classroom training by certified instructor & Practitioners
Class starts from:-
- 25 Jan - Weekend Class
- 29 Jan - Weekday Class
CORPORATE TRAINING
- Customized learning delivery model (digital material and/or instructor-led)
- Flexible pricing options
- Enterprise grade Learning Management System (LMS)
- Enterprise dashboards for individuals and teams
- 24x7 learner assistance and support
SALESFORCE ADMIN TRAINING COURSE DESCRIPTION
What is Salesforce Admin Certification?
The core administration features of Salesforce Certification course, the world’s most popular cloud-based CRM tool, with our Salesforce Administrator Certification training course. The Salesforce admin course empowers you to implement, configure, and manage Sales and Service Clouds.
What are the course objectives?
Salesforce Administrator training is specifically designed for candidates with knowledge of Salesforce applications and experience as a Salesforce. It will advance your skills to configure and manage Sales and Service Clouds, implement automation and enhance your knowledge about the security aspects. This certification will propel your career as a Salesforce Administrator.
What skills you will learn?
- Management skills
- Proficiency in interacting with people at all levels of the company
- Effectively analyze data accumulated from multiple sources
- Expertise in Salesforce for handling various business-related issues
- Understanding of Conversion Rate Optimization (CRO) to optimize the growth rate of the sales team with the help of excellent data analysis skills
- Data administration skills
- Excellent problem-solving skills to solve the business- and process-related problems of the company
- Maintain the consistency of the workflow and confidentiality of the business for the company
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SALESFORCE ADMIN TRAINING COURSE AGENDA
Course Overview
The Salesforce Admin course help’s one to gain insight into the sales and marketing ecosystem and manage the functionality and wide range of important features available in Salesforce with this practical, hands-on training. Our Salesforce Admin Certification Training course will help you establish your credentials in the Salesforce domain, providing a solid boost to your career.
BENEFITS OF Salesforce Admin Certification
- Works with stakeholders to define system requirements and customize the platform.
- Enables users to get the most out of Salesforce technology.
- Understands how to make the platform work for their company’s goals.
Course Agenda
1. Salesforce Overview
- Introduction to Salesforce.
- Salesforce Edition.
- Home Page Features Customization.
- User Management.
- Creating and Customizing Tabs.
- Creating an App.
- Uploading a Company Logo.
- Company Information Page.
- System Overview Page.
- Updating the Fiscal Year.
2. Salesforce Objects
- Standard Object Components.
- Renaming Standard Objects.
- Modifying Standard Objects.
- Understanding External Objects.
- Creating Custom Objects.
3. Field Types
- Modifying Standard Fields.
- Creating Auto-Number Fields.
- Creating Formula Fields.
- Creating Roll-Up Summary Fields.
- Creating Lookup and Master-Detail Fields.
- Creating Checkbox Fields.
- Creating Currency, Number, and Percent Fields.
- Creating Date Field and Date and Time Fields.
- Creating Phone and Email Fields.
- Creating Geolocation Fields.
- Creating Picklist and Multi-Select Picklist Fields.
- Creating Text and Text Area Fields.
- Creating Text Area Long and Text Area Rich Fields.
- Considerations for Field Type Change.
- Field Deleting Implications.
- Creating Encrypted Fields.
- Creating URL Fields.
4. Validation Rules
- Creating Validation Rules.
- Creating Formulas.
- Creating Error Messages.
5. Security Controls
- Viewing Object Security.
- Changing Default Record Access.
- Sharing Settings.
- Field Accessibility.
- Password Policies.
- Session Settings.
- Login Flows.
- Network Access.
- Activations.
- Session Management.
- Login Access Policies.
- Certificate and Key Management.
- Viewing Setup Audit Trail.
- Executing Expire All Passwords.
- Delegated Administrations.
- Remote Site Settings.
- Named Credentials.
- File Upload and Download Security.
6. Profiles
- Standard Profiles Overview.
- Assigning Page Layouts.
- Field-Level Security.
- Custom App Settings and Access.
- Tab Settings.
- Record Type Settings.
- Administrative Permissions.
- General User Permissions.
- Standard Object Permissions.
- Custom Object Permissions.
- Password Policies and Session Timeout.
- Login Hours and IP Ranges.
- Enabling Apex and Visualforce Access.
7. Role Hierarchy
- Viewing Role Hierarchy.
- Creating Roles.
- Enabling Field History.
- Creating Groups.
- Creating Permission Sets.
- Assigning Roles to Users.
8. Workflow Rules
- Creating a Workflow Rule.
- Creating a Workflow Rule Field Update.
- Creating a Workflow Rule Task Assignment.
- Creating a Workflow Rule Email Alert.
- Outbound Message.
- Time-Dependent Workflow Action.
- Overview of the Approval Process.
- Components of an Approval Process.
9. Data Management
- Importing Leads.
- Data Import Wizard.
- Importing Contacts and Accounts.
- Using Mass Delete.
- Installing Data Loader.
- Importing Records with Data Loader.
- Updating Records with Data Loader.
- Deleting Records with Data Loader.
- Exporting Records with Data Loader.
- Adding a Field in Schema Builder.
- Scheduling a Data Export.
- Creating and Using Sandbox.
- Mass Transferring Records.
- Reporting Snapshots.
- Working with Tags.
10. Reports
- Understanding Report Formats.
- Tabular Reports.
- Summary Reports.
- Matrix Reports.
- Join Reports.
- Creating a Lead Report.
- Creating Contacts and Accounts Report.
- Creating an Opportunity Report.
- Adding Leads to a Campaign from a Report.
- Creating a Report Chart.
- Scheduling Reports.
- Creating a Campaign Report.
- Summarizing Report Data.
- Creating a Report Formula.
- Exporting Reports to Excel.
- Date Filters.
- Bucket Fields.
- Custom Report Types.
11. Dashboards
- Understanding Dashboard Components.
- Creating a Dashboard.
- Refreshing a Dashboard.
- Modifying Columns on Dashboard.
- Adding Filter to Dashboard.
- Managing Access to Reports.
- Adding a Report as a Dashboard Component.
- Setting Up Dynamic Dashboards.
- Enabling Dashboards for iPad.
- Modifying Report and Dashboard Interfaces.
- Activating the Report Builder on Profiles.
12. Chatter
- Chatter Overview.
- Enabling Chatter.
- Enabling Chatter Feeds on Records.
- Configuring Chatter Groups.
- Creating Customer Groups.
- Creating a Free Customer Chatter User.
- Customizing Chatter Email Notifications.
- Configuring Salesforce to Salesforce.
- Accepting a Salesforce Connection.
- Sharing an Account via Salesforce to Salesforce.
- Enabling Ideas.
- Configuring Idea Themes.
- Enabling Social Accounts.
- Enabling Libraries and Content.
- Customizing Libraries and Content.
- Uploading Documents to Libraries and Content.
- Configuring Salesforce.
13. Change Sets and Deployment
- Outbound Change Sets.
- Inbound Change Sets.
- Deployment Settings.
- Deployment Status.
- Eclipse IDE.
14. Application Lifecycle
- Key Milestones and Considerations.
- Using Sandboxes for Development.
- Using Change Sets.
- Using Unmanaged Packages.
15. Visual Workflow, Process Builder, and Schema Builder
- Creating a Visual Flow.
- Modifying Existing Flows.
- Creating a Process in the Process Builder.
- Creating Fields in the Schema Builder.
16. Lightning Components
- Installing Lightning Components.
- Lightning Component Capabilities.
- Lightning Components vs. Visualforce.
17. Creating Buttons, Links, and Actions
- Global Action.
- Object-Specific Action.
- Action Layout in Salesforce.
- Creating New Records with Actions.
- Logging a Call with Actions.
- Updating a Record with Actions.
- Creating Custom Buttons.
- Creating Custom Links.
18. Sales Cloud
- Leads Home Page.
- Creating List Views.
- Creating and Converting Leads.
- Creating Accounts.
- Creating Contacts.
- Creating Email Templates.
- Four Sales Productivity Features.
- Sending Individual Emails.
- Sending Mass Emails.
- Creating and Managing Price Books.
- Creating Products.
- Creating Opportunities.
- Creating Activities.
- Creating a Web-to-Lead Form.
- Create a Lead Assignment Rule.
- Creating a Lead Queue.
- Creating an Auto-Response Rule.
- Creating Campaigns.
- Record Types.
19. Quote Templates
- Creating a Quote Record.
- Creating a Quote Template.
- Generating a Quote PDF.
- Emailing a Quote PDF.
- Modifying Quote Templates.
20. Service Cloud
- Creating Cases.
- Creating Case Assignment Rules.
- Creating Case Escalation Rules.
- Enabling Solutions.
- Creating Solutions.
- Attaching Solutions to Cases.
- Enabling Knowledge.
- Configuring Knowledge.
- Creating a Web-to-Case Form.
- Create an Email-to-Case Address.
21. Communities
- Creating a New Community.
- Partner Portal.
- Communities.
- Topic Management.
- Recommendations Management.
- Reputation Management.
- Adding Members.
- Managing Tabs and Branding.
- Login and Registration.
- Community Preferences.
22. User Interface
- User Interface General Options.
- User Interface Sidebar Options.
- User Interface Calendar Options.
- User Interface Name Settings.
- User Interface Setup Options.
23. Help and Training
- Using Answers.
- Using Ideas.
- Searching for a Help Topic.
- Contacting Support.
- Trust Site.
- Known Issues.
24. AppExchange
- AppExchange Overview.
- Finding and Selecting an App.
- Finding a Developer.
- Finding a Consultant.
25. Other Important Concepts
- SalesforceA.
- SalesforceA—Actions.
- Salesforce and Outlook Integration.
- Many-to-Many Relationship.
- Self-Relationship.
- Hierarchy Relationship.
Salesforce Administrator Certification Training | Excelsior 2026
Salesforce Certified Administrator exam prep with Excelsior. 16-hour online course covering CRM, automation & reporting. Enroll today.
Course Provider: Organization
Course Provider Name: Excelsior Certification
Course Provider URL: https://www.excelsiorcertification.com/salesforce-administrator-certification-training/
Course Mode: Blended
Course Type: Paid
Course Currency: USD
Course Price: 299
Editor's Rating:
4.5
4.5
EXAM & CERTIFICATION
What are the Salesforce Admin eligibility requirement to take the Exam?
There are no prerequisites for this course or for the Salesforce Administrator (ADM 201) certification exam.
About the exam
Examination Format:
Questions: 60
Duration: 90 minutes
Pass Score: >65 percentile
Exam Type: Closed Book
What Salesforce Admin Exam cost?
Exam Cost: US$200
Exam Retake Cost: US$100
What is the passing score for Salesforce Admin Certification Exam?
Data Science® had published 65% of 60 questions as the passing score.
How to unlock the Salesforce Admin Certification?
Online Classroom:
Attend one complete batch of Salesforce Admin certification training
Online Self-Learning:
Complete 85% of the course.
Complete one project and simulation test with a minimum score of 60%.
How many attempts do I have to pass the Salesforce Admin® exam?
You can make as many as three attempts in one calendar year as allowed by PMI®.
If I fail the Salesforce Admin® Certification Exam how can I retake it?
You can re-attempt it immediately.
How long does it take to get Salesforce Admin® certification?
Usually, it takes about 48 hours to receive the certificate from the date of passing the exam.
Passing Rate?
We hold a passing rate of 98.6% on the first attempt.
How long is the Salesforce Admin® Certification valid?
Salesforce with R certification has no expiry; the certification has life long validity.
OUR ADVISORS
As a project management professional, I’ve seen organizations having more than one-third certified managers reach better success than organizations which do not. Getting these certifications will make significant contributions to putting your best foot forward in the management industry with increased earning power and impressive success.
Rodger MartinPMI-PMP & PMI-ACP Instructor 
Having a PMP certification will show your capacity to perform and dedication to excel. It is a tool that will not only benefit you as an individual but also the organizations employing certified managers. So, whether you are an employer or an employee, a PMP certification goes a long way to help you outperform a competitive market in your field.
Michael CrawleyLead PMP-ACP, LSSGB-BB Instructor 
Excelsior Certification created a welcoming environment for adult learners and facilitators. I am proud to be part of a company that helps people achieve their goals. Everyone was kind, caring and professional. I'd 100% recommend for adult learners, business owners and facilitators.
Jared PowellLead PMP, CAPM, PMI-ACP Instructor 
FAQs
There are no prerequisites for this course or for the Salesforce Administrator (ADM 201) certification exam.
No, the exam fee is not included with the course
We record the class sessions and provide them to participants after the session is conducted. If you miss a class, you can view the recording or you can attain the next class session.
The Salesforce Admin® certification course includes:
- Course Completion Certificate
- Complimentary E-Learning For All Participants
- Accredited Courseware With Chapter-End Quizzes
- 3 Months Online Exam Simulator For Exam Preparation
- Industry Based Case Studies
- 2 Full-Length Simulation Tests
- Real Life Case Studies And Examples
- Money Back Guarantee*
- 24x7 Customer Support
You will earn 32 PDU’s from this course
Yes, do provide a money-back guarantee for some of our training programs. You can email to support for more information
It’s a word-of-mouth thing
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The instructor was very knowledgeable…
The instructor was very knowledgeable and the class was very informative.
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Excelsior Certification - A repeatable process
Excelsior Certification creates an environment where adult learners thrive, and as an educator, that’s both rare and rewarding to be a part of. I’m proud to contribute to a program that not only helps professionals achieve their goals but also does so with integrity, clarity, and care.
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Working with Excelsior was very smooth
Working with Excelsior was very smooth. Communication was swift and there was always someone available to help when needed
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I am an independent instructor and recently led an Excelsior Conflict Management class in Sarasota, FL. The robust material is a mix of theory and case studies. Excelsior recommends we use real life situations from students and address them. We did. The students learned how to better manage real life situations and appreciated that we took the time to explore them in detail.
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Information was clear and very easy to…
Information was clear and very easy to follow through each module. Looking forward to taking the PMP exam soon with confidence.
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I recently participated in the PMP…
I recently participated in the PMP certification course. Our instructor was very experienced in the field, presented the material at a steady pace, and utilized many real-world examples to help the more technical aspects have meaning and applicability. She also provided many resources for the post-course study plan. I would recommend Excelsior Certification to anyone looking to take their career to the next level.
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Great PMP Training Class taught by Diana Stansberry. The class was small which allowed for more questions and flexibility of the structure of the class. We covered all the materials and I feel that I am prepared to take the PMP class, with some studying and review of course.
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I recently taught a PMP exam prep…
I recently taught a PMP exam prep instructor-led class to a small audience of professionals who manage projects for a home improvement company in West Hartford. I thought it to be a fantastic opportunity to introduce the Agile mindset by conducting the course as a project and listing all the course activities in a Product Backlog of a Kanban Board. Listed were the six lessons, the specialty courses, videos, and a sampling of test questions. This provided for the interactivity a sprint team would have so we behaved like a team in completing the activities. There had to be a consensus on the refinement of the backlog each day and there was always applause when we moved activities to the done column. By the last day, this small group were discussing how to implement the Kanban into their own work environment. This was most rewarding as they experienced real world Kanban AND they received the tools they need to pass the exam. This company sent some of their smartest and most knowledgeable leaders to take advantage of Excelsior’s exceptional exam prep materials and hand-picked instructors.
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A very good experience. They provided a straightforward number of scheduling options, which I took advantage of the weekend training.
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Perfect place to get pmp 35 hour pdu training!
I had a great pleasure working with Excelsior Certification as their in-classroom PMP trainer/instructor. Their course is par by excellence including tests which could be a great source for any pmp aspirants student who would like to have 35 hour pdu course with them. Excelsior certification was very supportive and professional to make sure they provide instructor friendly environment to their students so that there is a smooth classroom experience. I would definitely recommend their certification to other pmp students.
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