Conflict Management Training

Conflict Management Course & Certification is the method of identifying and handling conflicts sensibly, fairly, and efficiently in professional as well as personal life.
*PMBoK refers to the Project Management Body of Knowledge.

Key Features

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Project management Institute




Live Online & Classroom Training


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Conflict Management is a way for two or more parties to find a resolution to a disagreement. The disagreement may be personal or work-related. When conflict occurs, the best course of action is facing the issue directly and working to resolve the disagreement.

In this course, participant will gain complete knowledge of conflicts and conflict management concepts, managing conflicts using various methods in an organisation.

They will also understand different types of conflicts along their handling techniques and the role of third-party in resolving conflicts. This course will also provide participant with the skills to manage various conflicts in organisations and use the conflict management model.

  • Identify the different types and common causes of conflict.
  • Know who is at risk of conflict and what negative impact conflicts have on a workplace.
  • Understand how the law relates to conflict management.
  • Be capable of carrying out a conflict risk assessment and identifying conflict risks.
  • Be familiar with the various strategies and methods used to prevent conflicts from occurring or escalating in the workplace.
  • Have a thorough understanding of the various ways to deal with confrontations and on-going conflicts, including forms of alternative dispute resolution such as mediation.

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Course Overview

This Conflict Management Training course is specially designed by our experienced experts to provide complete knowledge of becoming capable to sensibly, reasonably, and effectively recognise and resolve conflicts in today’s environment.

Our 1-day Conflict Management training program will fully prepare you to pass your Conflict Management certification exam and give you in-depth knowledge about the various and best Conflict Management best practices.


At the end of this course, you will:

  • Use active listening skills when dealing with conflict
  • Choose appropriate communication tactics when dealing with conflict 
  • Create a usable plan for managing conflict

Course Agenda

Module 1: Introduction

  • Conflicts
  • Conflict Management in Organisations
  • Importance of Conflict Management

Module 2: Concepts of Conflicts

  • Transition in Views of Conflict
  • Forms of Conflict in Organisations

Module 3: Causes of Conflicts

  • Conflicting Resources
  • Conflicting Styles
  • Conflicting Perceptions
  • Conflicting Goals
  • Conflicting Pressures
  • Conflicting Roles
  • Different Personal Values
  • Unpredictable Policies

Module 4: Techniques

  • Forcing
  • Win-Win (Collaborating)
  • Compromising
  • Withdrawing
  • Smoothing

Module 5: Conflict Management

  • Intrapersonal Conflict
  • Interpersonal Conflict
  • Interdepartmental Conflict

Module 6: Conflicting Resolution Model

  • Stages of Conflict
  • Role of third-party in Resolving Conflicts

Module 7: Framework of Organisational Conflict Management

  • Triangle of Truth
  • Receiving Feedback

Module 8: How to Prevent Future Conflict

  • Avoiding Conflict in the Workplace
  • How to Manage and Resolve Conflict


There are no pre - requisite anyone with Bachelor Degree can take this course

 About the exam

Once you complete the course, there will be a test for 1 hour, consisting of 100
multiple-choice questions.

Type: Online Exam having 100

Multiple choice questions, each carrying 1 mark.

Duration: 60 minutes.

Pass Score: 60% (70 off 100)

Yes, the exam fee included with the course

You can make as many as three attempts in one calendar year as allowed by PMI®.

Usually, it takes about 48 hours to receive the certificate from the date of passing the exam.

We hold a passing rate of 98.6% on the first attempt.

There is no expiry for conflict management certificate



There are no pre - requisite anyone with Bachelor Degree can take this course

The Conflict Management certification course includes:

  • Lifetime access to Conflict Management worth $299
  • 8 Contact Hours Certificate
  • Conflict Management classroom workshop conducted by an expert instructor
  • Conflict Management exam prep practice questions
  • Interactive Conflict Management workshop - Weekend and Weekday
  • Instructor-led Live-Online Training is also available on demand
  • 8 PDU’s to maintain the Credentials

You will earn 8 PDU’s from this course

Yes, do provide a money-back guarantee for some of our training programs. You can email to support for more information