Conflict Management Training

Conflict Management Course & Certification is the method of identifying and handling conflicts sensibly, fairly, and efficiently in professional as well as personal life.
*PMBoK refers to the Project Management Body of Knowledge.

Key Features

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Project management Institute

TRAINING MODE

E-LEARNING

$299

Live Online & Classroom Training

$599

Class starts from:-

CORPORATE TRAINING

CONFLICT MANAGEMENT COURSE DESCRIPTION

Conflict Management is a way for two or more parties to find a resolution to a disagreement. The disagreement may be personal or work-related. When conflict occurs, the best course of action is facing the issue directly and working to resolve the disagreement.

In this course, participant will gain complete knowledge of conflicts and conflict management concepts, managing conflicts using various methods in an organisation.

They will also understand different types of conflicts along their handling techniques and the role of third-party in resolving conflicts. This course will also provide participant with the skills to manage various conflicts in organisations and use the conflict management model.

  • Identify the different types and common causes of conflict.
  • Know who is at risk of conflict and what negative impact conflicts have on a workplace.
  • Understand how the law relates to conflict management.
  • Be capable of carrying out a conflict risk assessment and identifying conflict risks.
  • Be familiar with the various strategies and methods used to prevent conflicts from occurring or escalating in the workplace.
  • Have a thorough understanding of the various ways to deal with confrontations and on-going conflicts, including forms of alternative dispute resolution such as mediation.

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CONFLICT MANAGEMENT COURSE AGENDA

Course Overview

This Conflict Management Training course is specially designed by our experienced experts to provide complete knowledge of becoming capable to sensibly, reasonably, and effectively recognise and resolve conflicts in today’s environment.

Our 1-day Conflict Management training program will fully prepare you to pass your Conflict Management certification exam and give you in-depth knowledge about the various and best Conflict Management best practices.

BENEFITS OF CONFLICT MANAGEMENT CERTIFICATION

At the end of this course, you will:

  • Use active listening skills when dealing with conflict
  • Choose appropriate communication tactics when dealing with conflict 
  • Create a usable plan for managing conflict

Course Agenda

Module 1: Introduction

  • Conflicts
  • Conflict Management in Organisations
  • Importance of Conflict Management

Module 2: Concepts of Conflicts

  • Transition in Views of Conflict
  • Forms of Conflict in Organisations

Module 3: Causes of Conflicts

  • Conflicting Resources
  • Conflicting Styles
  • Conflicting Perceptions
  • Conflicting Goals
  • Conflicting Pressures
  • Conflicting Roles
  • Different Personal Values
  • Unpredictable Policies

Module 4: Techniques

  • Forcing
  • Win-Win (Collaborating)
  • Compromising
  • Withdrawing
  • Smoothing


Module 5: Conflict Management

  • Intrapersonal Conflict
  • Interpersonal Conflict
  • Interdepartmental Conflict

Module 6: Conflicting Resolution Model

  • Stages of Conflict
  • Role of third-party in Resolving Conflicts


Module 7: Framework of Organisational Conflict Management

  • Triangle of Truth
  • Receiving Feedback

Module 8: How to Prevent Future Conflict

  • Avoiding Conflict in the Workplace
  • How to Manage and Resolve Conflict

EXAM & CERTIFICATION

There are no pre - requisite anyone with Bachelor Degree can take this course

 About the exam

Once you complete the course, there will be a test for 1 hour, consisting of 100
multiple-choice questions.

Type: Online Exam having 100

Multiple choice questions, each carrying 1 mark.

Duration: 60 minutes.

Pass Score: 60% (70 off 100)

Yes, the exam fee included with the course

You can make as many as three attempts in one calendar year as allowed by PMI®.

Usually, it takes about 48 hours to receive the certificate from the date of passing the exam.

We hold a passing rate of 98.6% on the first attempt.

There is no expiry for conflict management certificate

OUR ADVISORS

FAQs

There are no pre - requisite anyone with Bachelor Degree can take this course

The Conflict Management certification course includes:

  • Lifetime access to Conflict Management worth $299
  • 8 Contact Hours Certificate
  • Conflict Management classroom workshop conducted by an expert instructor
  • Conflict Management exam prep practice questions
  • Interactive Conflict Management workshop - Weekend and Weekday
  • Instructor-led Live-Online Training is also available on demand
  • 8 PDU’s to maintain the Credentials

You will earn 8 PDU’s from this course

Yes, do provide a money-back guarantee for some of our training programs. You can email to support for more information

It’s a word-of-mouth thing

Want to know what it’s like to do business with us? Hear from our customers – and maybe check out some of our Trustpilot reviews.

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Base on our reviews
Wendy Skaines
Wendy Skaines
I recently participated in the PMP…
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I recently participated in the PMP certification course. Our instructor was very experienced in the field, presented the material at a steady pace, and utilized many real-world examples to help the more technical aspects have meaning and applicability. She also provided many resources for the post-course study plan. I would recommend Excelsior Certification to anyone looking to take their career to the next level.
Rob
Rob
PMP Boot Camp Training
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Pleased with the instructor, pace, format, material and manner it was presented.
Matthew Riley
Matthew Riley
PMP Bootcamp
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The PMP Bootcamp was a great and informative training course and I feel prepared to pass my exam.
 Debadatta Das Mohapatra
Debadatta Das Mohapatra
I recently had the opportunity to conduct PMP bootcamp
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I recently had the opportunity to teach a PMP exam prep instructor-led class for Excelsior. It was a fantastic experience for me and the students. The Course material from Excelsior is comprehensive along with videos and practice questions. Over a period of four days we covered various principles related to both waterfall and Agile methodology for Project management. I provided real life examples to explain the various concepts. Overall it was an excellent bootcamp for the students to prepare them for the PMP exam.
Carmen Coscia
Carmen Coscia
PMP Prep Course
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I recently attended the PMP prep course presented by Diana Stansberry. I found it very informative and Diana presented the information very well. I feel that I am well prepared to take the exam.
Daniela Iozzo
Daniela Iozzo
Great PMP Training Class taught by…
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Great PMP Training Class taught by Diana Stansberry. The class was small which allowed for more questions and flexibility of the structure of the class. We covered all the materials and I feel that I am prepared to take the PMP class, with some studying and review of course.
Diana Stansberry
Diana Stansberry
I recently taught a PMP exam prep…
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I recently taught a PMP exam prep instructor-led class to a small audience of professionals who manage projects for a home improvement company in West Hartford. I thought it to be a fantastic opportunity to introduce the Agile mindset by conducting the course as a project and listing all the course activities in a Product Backlog of a Kanban Board. Listed were the six lessons, the specialty courses, videos, and a sampling of test questions. This provided for the interactivity a sprint team would have so we behaved like a team in completing the activities. There had to be a consensus on the refinement of the backlog each day and there was always applause when we moved activities to the done column. By the last day, this small group were discussing how to implement the Kanban into their own work environment. This was most rewarding as they experienced real world Kanban AND they received the tools they need to pass the exam. This company sent some of their smartest and most knowledgeable leaders to take advantage of Excelsior’s exceptional exam prep materials and hand-picked instructors.
Ammon Campbell
Ammon Campbell
A very good experience
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A very good experience. They provided a straightforward number of scheduling options, which I took advantage of the weekend training. Our training facilitator was exceptionally knowledgeable and I now have the foundation for the next step of passing the PMP exam. thanks
Pawan Kaur
Pawan Kaur
Perfect place to get pmp 35 hour pdu training!
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I had a great pleasure working with Excelsior Certification as their in-classroom PMP trainer/instructor. Their course is par by excellence including tests which could be a great source for any pmp aspirants student who would like to have 35 hour pdu course with them. Excelsior certification was very supportive and professional to make sure they provide instructor friendly environment to their students so that there is a smooth classroom experience. I would definitely recommend their certification to other pmp students.
Michael Beres
Michael Beres
If you seek to receive an overview of the PMP Exam...
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If you seek to receive an overview of the PMP Exam process and participate in a survey of the topics contained in the Exam, Excelsior Certification will be the enablement source for you. In addition to the multiple certifications held by the instructors, he brought real-world experience and a sense of humor.
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