ITIL® 4 Foundation Training

ITIL v4® Certification Provides validation your expertise as an ITSM (IT Services Management) designed by AXELOS a provider of the world’s most popular framework for best practices in IT Service Management

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Online – Classroom Bootcamp


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ITIL v4® designed by AXELOS, the newest version of the ITIL Exam, to understand & improve an IT enabled enterprise. This ITIL V4 certification training helps you understand the concepts, languages, best practices & the process used in ITIL Life Cycle

ITIL Certification is designed to introduce the candidates to the ITIL 4 Framework, concepts & Terminology. Through this course, candidates will be able to understand the IT service management in a broader prospect. ITIL 4 Certification intends at discovering the ITIL evolution process to drive the modern technology-based environment and its operational processes.

  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help an organisation to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect
  • Understand the key concepts of continual improvement
  • Learn the various ITIL practices and how they contribute to value chain activities

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Course Overview
ITIL Foundation® Course provides you a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. At the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework. 

At the end of this course, you will:

  • Will Know how to adapt Service Management to align with an increasingly Agile world
  • Will Know how to implement ITIL or any other framework/methodology in any organization
  • A huge community, supporting any possible struggles you may have on the matter
  • The Practice Guides, which are an enormous help when taking the first ITIL steps
  • And, last but not least, a wealth of knowledge available on the official webpage

Course Agenda

Lesson 1: Introduction to the Course

  • The course
  • The ITIL® “ecosystem”
  • The ITIL® 4 foundation examination
  • The qualification structure
  • Why ITIL®?


Lesson 2: Key concepts of Service Management Using ITIL® 4

  • Service management
  • Service
  • Service value
  • The service organisation
  • Service offerings
  • Service relationships


Lesson 3: Guiding Principles of Service Management

  • Introduction
  • The seven principles of IT service management
  • Focus on value
  • Start where you are
  • Progress iteratively, with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • Principles impact upon one another


Lesson 4: The 4-Dimensions of Service Management

  • Introduction
  • The four dimensions
  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • Factors affecting the four dimensions


Lesson 5: The Service Value System

  • Introduction
  • Elements of the service value system (SVS)

Lesson 6: The Service Value Chain

  • Introduction
  • The service value chain
  • Plan
  • Improve
  • Engage
  • Design and transition
  • Obtain/build
  • Deliver and support
  • Value streams

Lesson 7: ITIL® 4 Management Practices

  • Introduction
  • General management practices
  • Service management practices
  • Availability management
  • Capacity & performance management
  • Change control
  • Incident management
  • IT asset management
  • Monitoring & event management
  • Problem management
  • Release management
  • Service configuration management
  • Service continuity management
  • Service desk
  • Service level management
  • Service request management
  • Technical management practices

Lesson 8: ITIL® 4 Service Management Summary


There are no mandatory prerequisites to attend the training or ITIL 4 Foundation exam. A basic understanding of IT & Service Management concepts is helpful.

About the exam

Once you complete the training, participant can schedule their ITIL V4 Foundation Exam by using the voucher .The exam is conducted by PEOPLECERT, and the certification is maintained by them. The exam is a closed book and has a rigorous assessment process.

Examination Format:
Questions: 40
Duration: 60 Min
Pass Score: > 65 percentile
Exam Type: Objective type, multiple choice questions

You will receive ITIL 4 Foundation results from 10-15 days after you take the ITIL V4 certification exam.

The ITIL V4 certification voucher will be valid it one year from the date of issuance

Yes. The ITIL V4 certification exam fee is included in the ITIL course fee.
The ITIL 4 Foundation certificate does not expire.
If you fail the ITIL 4 Foundation Exam, you are eligible to retake it by scheduling another appointment.



There are no mandatory prerequisites to attend the training or ITIL 4 Foundation exam.

Yes. The ITIL V4 certification exam fee is included in the ITIL course fee.
We hold a passing rate of 98.6% on the first attempt.
The classroom (physical or virtual) training for the ITIL Foundation certificate exam lasts for two days (minimum of 16 contact hours).

The ITIL Certification Scheme comprises of the following levels:

  • ITIL Foundation

  • ITIL Specialist modules (3)

  • ITIL Strategist

  • ITIL Leader

  • ITIL Master

Usually, it takes about 2 to 3 weeks to receive the certificate from the date of passing the exam.
The ITIL 4 Foundation certificate does not expire.