Conflict Management Training & Certification - Online & Classroom Course
Conflict Management Training helps professionals develop practical skills to identify, manage, and resolve workplace conflicts effectively. The course focuses on communication strategies, negotiation techniques, and structured resolution frameworks in both online and classroom formats.
Conflict Management Course & Certification is the method of identifying and handling conflicts sensibly, fairly, and efficiently in professional as well as personal life.
Key Features
- 1-day/8 hr. full-time intensive Conflict Management Training
- Lifetime access to Conflict Management worth $199
- 8 Contact Hours Certificate
- Conflict Management classroom workshop conducted by an expert instructor
- Conflict Management exam prep practice questions
- Interactive Conflict Management workshop - Weekend and Weekday
- Instructor-led Live-Online Training is also available on demand
- 8 PDU’s to maintain the Credentials
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TRAINING MODE
E-LEARNING
$199
- 180 days e-Learning
- Self paced online e-learning
- Interactive audio-video lessons
- Online Exam Simulator
- ebook and study materials
- 24x7 Online access
- Earn 8 PMI PDU's
Live Online & Classroom Training
$599
- 90 days of flexible access to online, classroom classes
- Live, online classroom training by certified instructor & Practitioners
Class starts from:-
- 26 July - Weekend Class
- 24 July - Weekday Class
CORPORATE TRAINING
- Customized learning delivery model (digital material and/or instructor-led)
- Flexible pricing options
- Enterprise grade Learning Management System (LMS)
- Enterprise dashboards for individuals and teams
- 24x7 learner assistance and support
CONFLICT MANAGEMENT COURSE DESCRIPTION
What is Conflict Management?
Conflict Management is a way for two or more parties to find a resolution to a disagreement. The disagreement may be personal or work-related. When conflict occurs, the best course of action is facing the issue directly and working to resolve the disagreement.
What are the course objectives?
In this course, participant will gain complete knowledge of conflicts and conflict management concepts, managing conflicts using various methods in an organisation. They will also understand different types of conflicts along their handling techniques and the role of third-party in resolving conflicts. This course will also provide participant with the skills to manage various conflicts in organisations and use the conflict management model.
What skills you will learn?
- Identify the different types and common causes of conflict.
- Know who is at risk of conflict and what negative impact conflicts have on a workplace.
- Understand how the law relates to conflict management.
- Be capable of carrying out a conflict risk assessment and identifying conflict risks.
- Be familiar with the various strategies and methods used to prevent conflicts from occurring or escalating in the workplace.
- Have a thorough understanding of the various ways to deal with confrontations and on-going conflicts, including forms of alternative dispute resolution such as mediation.
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CONFLICT MANAGEMENT COURSE AGENDA
Course Overview
This Conflict Management Training course is specially designed by our experienced experts to provide complete knowledge of becoming capable to sensibly, reasonably, and effectively recognise and resolve conflicts in today’s environment.
Our 1-day Conflict Management training program will fully prepare you to pass your Conflict Management certification exam and give you in-depth knowledge about the various and best Conflict Management best practices.
BENEFITS OF CONFLICT MANAGEMENT CERTIFICATION
At the end of this course, you will:
- Use active listening skills when dealing with conflict.
- Choose appropriate communication tactics when dealing with conflict.
- Create a usable plan for managing conflict.
Course Agenda
Module 1: Introduction
- Conflicts.
- Conflict Management in Organisations.
- Importance of Conflict Management.
Module 2: Concepts of Conflicts
- Transition in Views of Conflict.
- Forms of Conflict in Organisations.
Module 3: Causes of Conflicts
- Conflicting Resources.
- Conflicting Styles.
- Conflicting Perceptions.
- Conflicting Goals.
- Conflicting Pressures.
- Conflicting Roles.
- Different Personal Values.
- Unpredictable Policies.
Module 4: Techniques
- Forcing.
- Win-Win (Collaborating).
- Compromising.
- Withdrawing.
- Smoothing.
Module 5: Conflict Management
- Intrapersonal Conflict.
- Interpersonal Conflict.
- Interdepartmental Conflict.
Module 6: Conflicting Resolution Model
- Stages of Conflict.
- Role of third-party in Resolving Conflicts.
Module 7: Framework of Organisational Conflict Management
- Triangle of Truth.
- Receiving Feedback.
Module 8: How to Prevent Future Conflict
- Avoiding Conflict in the Workplace.
- How to Manage and Resolve Conflict.
Conflict Management Training & Certification | Online | Excelsior
Conflict Management Certification 2026: 8-hour fast-track course to handle workplace conflicts with confidence. Online & classroom US. Start today.
Course Provider: Organization
Course Provider Name: Excelsior Certification
Course Provider URL: https://www.excelsiorcertification.com/conflict-management-course/
Course Mode: Blended
Course Type: Paid
Course Currency: USD
Course Price: 199
4.5
EXAM & CERTIFICATION
What are the Conflict Management Certification eligibility requirement to take the Exam?
There are no pre – requisite anyone with Bachelor Degree can take this course
About the exam
Once you complete the course, there will be a test for 1 hour, consisting of 100
multiple-choice questions.
What is the passing score for Conflict Management Certification Exam?
Type: Online Exam having 100
Multiple choice questions, each carrying 1 mark.
Duration: 60 minutes.
Pass Score: 60% (70 off 100)
Does the Exam fee included?
Yes, the exam fee included with the course
How many attempts do I have to pass the Conflict Managment® exam?
You can make as many as three attempts in one calendar year as allowed by PMI®.
How long does it take to get Conflict management certification?
Usually, it takes about 48 hours to receive the certificate from the date of passing the exam.
Passing Rate?
We hold a passing rate of 98.6% on the first attempt.
How long is the Conflict management Certification valid?
There is no expiry for conflict management certificate.
OUR ADVISORS
FAQs
There are no pre - requisite anyone with Bachelor Degree can take this course
The exam fee included with the course
The Conflict Management certification course includes:
- Lifetime access to Conflict Management worth $299
- 8 Contact Hours Certificate
- Conflict Management classroom workshop conducted by an expert instructor
- Conflict Management exam prep practice questions
- Interactive Conflict Management workshop - Weekend and Weekday
- Instructor-led Live-Online Training is also available on demand
- 8 PDU’s to maintain the Credentials
You will earn 8 PDU’s from this course
Yes, do provide a money-back guarantee for some of our training programs. You can email to support for more information
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